‘Malfunctioning bots and rip-off premium-rate phone lines’: Which? tests customer service responses at 8 major airlines, with Wizz Air, KLM, Ryanair and Vueling rated the worst

… shopper investigation has exposed multiple airline ‘customer service failings’ after it … that its researchers contacted the airlines via various channels including phone … multiple accounts masquerading as the airlines, asking for personal information’.
In …